Terms of Service

By accessing or using the Interconnect website (interconnectlondon.com) or our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our site or services.

Interconnect Ltd. ("Interconnect", "we", "us") is a marketing agency that helps Western businesses reach Chinese consumers through RedBook (Xiaohongshu) and related platforms. You can contact us at grow@interconnectlondon.com.

We provide marketing services including content strategy, account management, lead generation, and campaign execution on RedBook and other platforms. The specific scope of work for each engagement is set out in a separate agreement or statement of work between us and the client.

Unless agreed otherwise in writing, we do not guarantee specific results — such as a set number of leads, reviews, or sales. Marketing outcomes depend on many factors outside our control, including platform algorithms, market conditions, and the appeal of the client's product or service.

To work with us effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your business.
• Have the right to use any branding, content, or assets you ask us to publish.
• Comply with all applicable laws and the terms of third-party platforms we work on.
• Respond to our queries promptly so we can deliver the work.
• Not request anything that is misleading, fraudulent, or unlawful.

Our services involve working on platforms we do not own or control — including RedBook (Xiaohongshu), YouTube, Facebook, Instagram, and LinkedIn. These platforms have their own terms and policies. We are not responsible for actions taken by a platform against your account or content, including suspension, removal, or changes to reach or algorithm performance.

Fees, payment terms, and scope for any engagement are set out in a separate agreement. Unless otherwise agreed, invoices are due within the stated terms. We may pause or stop work if an invoice remains unpaid. All fees are exclusive of applicable taxes.

You retain ownership of the branding, content, and assets you provide to us. We retain ownership of our methods, templates, and any pre-existing intellectual property. Content created specifically for your engagement is transferred to you on full payment, unless agreed otherwise in writing.

You grant us a licence to use your name, logo, and content for the purpose of delivering the services and, with your consent, for showcasing our work.

We treat your business information as confidential and only use it to deliver our services. You agree to treat any non-public information we share (such as strategies or pricing) as confidential too. These obligations survive the end of an engagement.

To the fullest extent permitted by law, Interconnect Ltd. is not liable for any indirect, incidental, or consequential losses arising from your use of our website or services — including loss of profits, revenue, data, or goodwill. Our total liability for any claim is limited to the fees you paid us for the engagement that gave rise to the claim in the 12 months before the loss occurred.

Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for death or personal injury caused by negligence, or for fraud.

You may use this website for lawful purposes only. You agree not to:

• Use the site in a way that breaches any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the site or its systems.
• Introduce viruses, malware, or other harmful code.
• Scrape, copy, or republish our content without permission.

We may change or withdraw the website at any time without notice.

Either party may end an engagement as set out in the relevant agreement, or by reasonable notice if no notice period is specified. On termination, you pay for all work completed up to that point. Provisions that by their nature should survive — such as confidentiality and intellectual property — remain in effect.

These Terms and any engagement with us are governed by the laws of England and Wales, and the laws of the United States where US-specific obligations apply. Any dispute will be resolved in the courts of England and Wales unless you are a US resident, in which case the competent courts of your US state of residence may also have jurisdiction.

Before any court proceedings, we encourage both parties to try to resolve the dispute informally by contacting us at grow@interconnectlondon.com.

We may update these Terms from time to time. The "last updated" date below reflects the latest revision. Continued use of the site or services after changes means you accept the updated Terms.

Questions about these Terms? Email us at grow@interconnectlondon.com.